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If your website is down – you should know faster than your customers.
If your email server fails – you don’t want to find out about it when trying to send an important email.
We prefer to know about potential problems before they happen.
Prevention is always better than a hasty patch-up job.
|Level L1||Level L2||Level L3|
|Capacity (number of incidents solved)|
|Customer Contact Points|
|Checks (Monitored Locations)||50||50+||50++|
|Stats and Graphs Access|
|Incident Escalation Paths||1||5||25|
We monitor over 50 crucial points in every customer’s infrastructure, e.g.:
And over 500 optional monitoring points.
We’ll prepare custom scripts and monitor those elements of your system that matter the most to you.
We have automated systems gathering data non-stop, with an early warning system that sends warnings and alerts to our staff.
Automation isn’t perfect. Our team of experienced IT specialists make sure nothing gets past our monitoring system. There’s always someone on duty in the office, actively watching over our customers’ infrastructure.
If you notice a critical system failure before we do, we’ll send you a surprise gift!