24/7 Availability

Our main goal is to provide services that are available 24/7. To achieve that we gathered a team of highly skilled engineers watching over our infrastructure incessantly.

24/7 Support

We provide our customers with 24/7 support via phone, mail and ticketing system for all of their servers, systems and applications. Our support package includes:

• System updates and critical bugs fixing,
• At least 3 administrators familiar with the customer’s infrastructure,
• Early detection monitoring system for incidents,
• 24/7 service desk support in English,
• Backup policies and verification.

Magento Expert Support

We have knowledgeable Magento experts onboard. Based on their experience, we are providing our customers with advices and solutions to help them with their business strategies.

Support for the whole project

We do not only support Magento, but also all other systems that work alongside it in order to create a perfect e-commerce environment.